TERMS AND CONDITIONS
We will always package our products with great care to ensure they get to you in good condition. However, should a product arrive damaged we ask that you contact us within 3 days of receiving your item.
To complete your return, we require a receipt or proof of posting.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Jayne Green, Pink Sheep Studio, 13b Kyles Harris, Isle of Harris, Outer Hebrides, HS3 3BS.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.